FAQ

Mònica Group Hotels

General

Guaranteed check-in is from 3:00 pm.

Check-in can be carried out until 11:00 pm.

If arriving at the hotel after this time, the guest must inform the reservations department or reception beforehand to make arrangements.

The necessary details will be requested to register all persons staying, and advance payment (online) of the total booking amount will be required.

Likewise, the guest will need to have the mobile application on their device to obtain the digital room key.

In case of failing to notify us and/or refusing to provide the information or make the payment, the booking will be cancelled with no option to reinstate it upon arrival.

By default, half board includes breakfast and dinner. Drinks are not included.

According to Real Decreto 933/2021 it is mandatory to provide:

Full name, sex, identity document number, document type (DNI, passport, TIE), nationality, date of birth, place of habitual residence (full address, town and country), landline and mobile phone, email address, number of travellers and relationship between travellers (in case any are minors), among others.

In case of refusal to provide all the information requested at reception for registration, the authorities requiring said information will be informed, and the booking will be cancelled with the cost corresponding to a late cancellation (according to the cancellation policy).

The check-out must be carried out between 8:00 am and 12:00 pm (midday).

If you intend to check out before 8:00 am, you must inform reception in advance.

It depends on the dates of the stay. You will find this information regarding your booking at the bottom of your booking confirmation. HHowever, if you haven’t booked yet, you will find this information highlighted in green when you search on our booking engine.

Booking modifications can be made up to 48 hours before the day of arrival; otherwise, modifications cannot be applied. Subject to availability.

Yes, but only for those flexible cancellation policies that explicitly indicate it.

Smoking is only permitted in clearly signposted open areas. Smoking is not permitted in the rooms or elsewhere inside the hotel.

Pets are not allowed in our establishment.

The hotel is not responsible for any items left behind in our establishment.

However, if an item left behind by one of our guests in our establishment is found by our staff, it will be sent to reception and kept for 30 days for collection.

No, the double room is for two people. For 3 people, you would need to book a triple room or a double room plus a single room.

In the event of there being fewer people, the price for all booked persons must still be paid.

If there are more people, you will need to wait for the reservations department to review the situation to verify if it is possible to accommodate the extra person(s); assign a new room and advise of any extra cost.

Check-in will be paused until the matter is resolved.

Services

Yes, we have parking available at our hotel. If you wish to reserve a space, please contact us and we will check availability and price.

It is possible to make the swap if we offer a lunch option on those dates. The change is free of charge.

In case of non-attendance to any breakfast, lunch or dinner service included in the booking, the hotel will not refund the cost of that service.

Yes, the pool is open whenever the hotel is open. The opening hours are from 10:00 am to 8:00 pm.

Yes, towels are provided against a deposit (cash only) at reception.

Yes, the hotel has a small spa for guests only, with no additional cost.

You can leave your bicycle in a dedicated bike space on floor -1.

Although it is monitored, we recommend bringing a padlock for added security.

Rooms

Yes, children pay for their stay. Babies (0-2 years) pay for a cot and purée (on request).

Yes, there are cots for hire at the hotel.

The service is subject to a fee. Check availability and prices in the following form.

Yes, we have an adapted room with an adapted bathroom.

No, however, you can check at reception if any are available for hire.

Babies are free of charge if they share a bed with the adults.

If they require a cot, the linen service has an extra cost of €8.50/night.

If, instead, they require a bed, they will be considered a “child” and the rate will be the “child” rate, not the “baby” rate.

Not all hotel room types can accommodate an extra bed; therefore, we advise checking with the hotel in such cases.

Check availability and prices in the following form.

A room for 1 person es para 1.

A room for 2 people is for 2 people.

A room for 3 people is for 3 people.

A room for 4 people is for 4 people.

At most, in some types of rooms, already defined, the room can be for one additional infant (person between 0 and 2 years old). If more people show up for the booking than indicated at the time of booking, the booking will be cancelled by the accommodation according to its cancellation policy, due to breach of booking

Apartments

No, the maximum number of people for whom the apartment can be booked is 6.

Guaranteed check-in is from 4:00 pm.

Check-in can be carried out until 10:00 pm.

If arriving at the apartment after this time, the guest must inform the reservations department or reception beforehand to make arrangements.

The necessary details will be requested to register all persons staying, and advance payment (online) of the total booking amount will be required.

In case of failing to notify us and/or refusing to provide the information or make the payment, the booking will be cancelled with no option to reinstate it upon arrival.

The check-out must be carried out between 8:00 am and 12:00 pm (midday).

If you intend to check out before 8:00 am, you must inform reception in advance.

Yes, the apartment requires a €300 security deposit, which will be requested via a payment link sent by the hotel to the booking email address.

If not paid before arrival in Cambrils, the guest may pay by card at the hotel desk before receiving the apartment keys. Cash is not accepted under any circumstances.

This deposit will be returned to the guest once the apartment has been inspected, within a maximum of 48 hours. Any damages, if applicable, will be deducted.

Instants Boutique Hotel

General

Guaranteed check-in is from 3:00 pm.

Check-in can be carried out until 11:00 pm.

If arriving at the hotel after this time, the guest must inform the reservations department or reception beforehand to make arrangements.

The necessary details will be requested to register all persons staying, and advance payment (online) of the total booking amount will be required.

Likewise, the guest will need to have the mobile application on their device to obtain the digital room key.

In case of failing to notify us and/or refusing to provide the information or make the payment, the booking will be cancelled with no option to reinstate it upon arrival.

According to Real Decreto 933/2021 it is mandatory to provide:

Full name, sex, identity document number, document type (DNI, passport, TIE), nationality, date of birth, place of habitual residence (full address, town and country), landline and mobile phone, email address, number of travellers and relationship between travellers (in case any are minors), among others.

In case of refusal to provide all the information requested at reception for registration, the authorities requiring said information will be informed, and the booking will be cancelled with the cost corresponding to a late cancellation (according to the cancellation policy).

The check-out must be carried out between 8:00 sm and 12:00 pm (midday).

If you intend to check out before 8:00 am, you must inform reception in advance.

It depends on the dates of the stay. You will find this information regarding your booking at the bottom of your booking confirmation. However, if you have not yet booked, you will find this information highlighted in green when you perform a search in our booking engine.

Booking modifications can be made up to 48 hours before the day of arrival; otherwise, modifications cannot be applied. Subject to availability.

Yes, but only for those flexible cancellation policies that explicitly indicate it.

Smoking is only permitted in clearly signposted open areas. Smoking is not permitted in the rooms or elsewhere inside the hotel.

Pets are not allowed in our establishment.

Any item left behind by one of our guests in our establishment and found by our staff will be sent to reception and kept for 30 days for collection.

The hotel is for adults only (over 18 years old).

No, all rooms are doubles with a maximum capacity of 2 people.

It is a hotel for people travelling without minors. In this establishment, the minimum age to stay is 18 years old.

No, it is not a clothing shop. It is a small-sized hotel.

Services

Yes, we have parking at our hotel. If you wish to reserve a space, contact us and we will check availability and price.

Yes, but only for staying guests. For more information on availability and price, send us an email.

Our hotel only offers a breakfast service. However, you can check the snacks we offer during the day at the bar.

Yes, the pool is open whenever the hotel is open. The opening hours are from 8:00 am to 11:00 pm.

Yes, towels are provided against a deposit (cash only) at reception.

Rooms

Yes, we have an adapted room with an adapted bathroom.

Yes, there is a kettle along with a coffee maker in the room. The service is included in the room rate.

A room for 1 person is for 1 person.

A room for 2 people is for 2 people.

If more people arrive than were indicated at the time of booking, the booking will be cancelled by the accommodation in accordance with its cancellation policy, due to breach of the booking.